If youve registered a product with us before, please sign in below using your login and password. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. . You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Incidental and consequential damages are expressly disclaimed. In some cases, you may need to contact the manufacturer directly to make a claim. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. House Nr *. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. Once you have located a repair center, you will need to take your luggage there in person. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. WebImprove your Samsonite experience by registering your product. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Order online suitcases, travel bags, backpacks and laptop bags. Theres no doubt about it: all Samsonite suitcases come with a full warranty. An error occurred in your subscription. If you need to make a warranty claim, contact Samsonites customer service team for help. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Previous. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. You are responsible for all costs of getting the Product to any such Service Centre including, but not All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. Once youve determined whether you need to repair or replace the wheel, its time to get to work. If arrival, if possible, before clearing customs. The Service Centre will determine whether or Repairing luggage can be a simple or complex task, depending on the type of damage. In the Case Samsonite will not be liable to pay the customer the difference Timeweb - , , . Please do not send your Product directly to Samsonite, as this will only delay the repair. Personalise your bag with laser engraving to make it truly unique. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. This warranty is intended to give you specific legal rights. Inspect your Product immediately after handling by anyone other than you. . For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. This is usually located on the bottom of the suitcase. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. gift recipient of the Product. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. Before we offer any The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Heres a quick guide on how to repair luggage wheels. With this quick guide, youll be back on the road in no time. Samsonite customer service is renowned for its excellent support. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. comparable Samsonite product. WebRegister Your Samsonite Product For prioritized warranty service. Lets dig into it and see what we can uncover. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. An error occurred in your subscription. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Postal Code (Please use your local format) *. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. If the wheel is simply cracked, you may be able to glue it back together. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. You can also email them at info@samsonite.com, or fill out a form on their website under the Contact Us section. While it can be frustrating, its actually not that difficult to fix. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Canada: 1-800-265-4933 Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Away Suitcase Products are backed by a 10-year warranty and are available in a variety of sizes. Check the small print of your luggage warranty, as it is a lot like insurance. Are Authentic Coach Bags Made In The Philippines? Make certain that the warranty certificate and product tags are kept in a safe location. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Forgot your password? Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. All rights Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If you want to know what the warranty on your Samsonite suitcase is, you should know it. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. * See This warranty is intended to give you specific legal rights. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. The company stands behind its products and will replace or repair any defective luggage. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. If you need to contact Samsonite for any reason, there are a few different ways you can do so. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. The warranty provided herein is limited to the value of the Product. Most products come with a five-year warranty, with the first year being worry free. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. This warranty is global and you may have your Product repaired at any Service Center in the world. The cost of shipping will not be deducted from your refund of the battery. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. Manufacturing specifications are subject to change without notice. This warranty is global and you may have your Product repaired at any Service Center in the world. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. By visiting the Samsonite product registration page, you can register your product. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. When seeking warranty service, you must provide a receipt in order to make use of the warranty. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. Manufacturing specifications are subject to change without notice. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? The Service Center will determine whether or not the problem is covered by Samsonite's warranty. To register your product and post your purchase receipt to a future reference, go to their product registration page. The period of this guarantee depends on the product and is stated on the Warranty Card. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. For warranty service at a Service Center, you will need the original receipt of purchase. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. WebDiscover the latest Samsonite travel luggage. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. The warranty covers any defects in materials or workmanship. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Refer to the warranty information included with your product to determine the length of time your warranty is valid. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. The warranty provided herein is limited to the value of the Product. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Before you begin using your Away warranty, carefully read the terms and conditions. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. A company that provides a 10-yearrecycling or repurposing service option is one such company. Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. The warranty provided herein is limited to the value of the Product. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Depending on the Product store locator on their luggage, including large suitcases and small toiletries bags, it! 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