800-950-4458. Whether you're looking for snow blower repair or need a new snow blower, Sears Home Services can help. Find an E-Z-GO golf cart dealer near you. Dealer. Sign up to hear about new Commercial Series tools and innovations. Search their inventory, request a quote or browse their website to find your new golf cart. For each symptom there are two main steps for service: 1. What a beauty. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Cookie Notice Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. I've had the 18" chainsaw and until now it worked great. ego snowblower is available in three versions, as a core tool, or with a battery and charger kit. When requesting warranty service, you must present the original dated sales receipt. You can find product-specific answers on each tools product page, and get help from our How-to Videos. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). And with the patented Powerload technology . Release the parking brake and pull your levers in towards the center of the mower. The most recent addition to my collection of EGO equipment is their small snowblower. Visit our Contact Us page for additional ways to get help. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . If you register your product, well have your information on file when you call us with a For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Email: sales@classicturfequipment.com You can find answers to many common questions below. 3 years warranty without registration. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. Be the first to know about new products, innovations, and offers. Somebody in the warehouse has to create a shiping label." Now I have to decide if I should find a EGO authorized dealer or dump all my EGO products for a reputable company. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). The store will not work correctly in the case when cookies are disabled. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. An authorized service center will be selected to repair the product according to the stated warranty terms. !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. Press the driving mode button. For quite some time, the world of snow blowers was dominated by gas powered units. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Service Location. 2201 Farm-to-Market 1187 #101. Be the first to know about new products, innovations, and offers. Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. Customer Support. What would you like to do? Verification can help ensure real people write reviews about real companies. Ego customer service and replacement parts. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. I tried another battery, still a no-go. Mega disappointed. For the best experience on our site, be sure to turn on Javascript in your browser. Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. JavaScript seems to be disabled in your browser. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. The store will not work correctly in the case when cookies are disabled. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. Companies can ask for reviews via automatic invitations. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. When requesting warranty service, you must present the original dated sales receipt. Just replaced. Find Local Service Center. If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. They have had battery QC issues for the last few years. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . 2 years with registration completed within 90 days from date of purchase. 2023 Trustpilot, Inc. All rights reserved. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. I've also had problems with EGO. For customer service contact us toll-free at: 1-855-346-5656. For the best experience on our site, be sure to turn on Javascript in your browser. As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. Our batteries and chargers are backed by an We also ensure all reviews are published without moderation. EGO Lawn and Garden Tools. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . Can't complain. An authorized service center will be selected to repair the product according to the stated warranty terms. Want reliability, look elsewhere. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Bought a two stage snow blower which broke. and comes with a 2.5Ah battery. About our service. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. Google Maps is a web mapping service developed by Google. Asked me if those are the "green ones"? Reno. Find out how we combat fake reviews. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? The Home Depot Service Center New Hampshire. Be the first to know about new products, innovations, and offers. The owner's manuals listed here include replacement parts lists. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . Although the unit can only run on one battery, this will cut off power and run time. Ego 21 mower (LM2100SP) self propel motor failure & repair report. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Find Help. 9:00am to 5:00pm EST. Last year an EGO rep had told me that it is ok to charge all EGO products on the quik charger that came with our mower it is made so that all EGO products can fit on it. They only service tools and equipment. North Las Vegas. While durable, plastic will never be as durable as steel, so we recommend the latter option. We see that youre on the North America site but appear to be outside the U.S. and Canada. Visit Website. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. For the best experience on our site, be sure to turn on Javascript in your browser. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. It's a shame, they had a good run. Give Praise. I explained that is the dumbest damn thing Ive ever heard of and thats incorrect making zero sense as if they didnt want to take responsibility for it. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Henderson. What would you like to do? Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Got nowhere. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. What is the average amount of snowfall in your area? The automated string winding feature in the EGO trimmer is too complicated. The CS1804 chainsaw is top rated and worked well - when it worked. Any action not timely filed shall be deemed waived. Has anyone successfully ordered replacement parts for an EGO tool? If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. When requesting warranty service, you must present the original dated sales receipt. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. Do you have to clear several driveways or large properties? Certified service and repair centers, store centers locator. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). Mower has an issue. Love your EGO tool or a specific feature? Cordless machines have a limited run time, usually less than 40 minutes. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. Takes all of 3 minutes. Find Local Service Center. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. The store will not work correctly in the case when cookies are disabled. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. With a 24-inch headroom width and 20-inch intake height, it gets the job done quickly in even the deepest snow. The store will not work correctly in the case when cookies are disabled. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. What would you like to do? Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . Assigned seats at initial concert series? Extremely difficult to get any help from this company. Search: Ego Authorized Service Center. About Google Maps. Visit your local Ohio ECHO USA dealer for outdoor power equipment, chain saws, trimmers, edgers, and more. EGO Power+ is the next generation of cordless outdoor power tools. Five months into it my edger stopped working (no power, dead as a doorknob). Check out snow-clearing tools with top-rated performance and the power of gas. Our techs use the latest mapping software to ensure they arrive at your home in the timeliest manner. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. Find nearby echo repair center. 4. Service Centers 855-888-3598 Find Local Service Center. UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. This rep said the battery might be over heating upon repeated charging on the universal quik charge charger. Want reliability, look elsewhere. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. (855) 346-5656. Enter ZIP code or city, state as well. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. The ground source heating system alone saves a massive 1 million KWh of electricity annually, the equivalent of 378 tons of coal. Designed, engineered, and brought to life by a global organization with a 25-year history of delivering professional quality and innovation, EGO has forever changed the nature of lawn and garden equipment. For best results, choose lithium-ion technology. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. After using Ego products for 6 years the original 2.5 battery is still doing work today. Information provided by various external sources. W T F !! Click here to check your account. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Authorized EGO retailers are identified online at. Ryobi Technical Support Service in Usa. Snow blowers come in a variety of sizes. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. We see that youre on the North America site but appear to be outside the U.S. and Canada. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. Be the first to know about new products and innovations. (888) 277-6960. Derry. For the best experience on our site, be sure to turn on Javascript in your browser. They could not even provide a rough estimate. I needed something light enough to carry onto my deck and it fit the bill. Many cordless machines come with a plastic auger. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. The compact and lightweight design weighs 7.4 lbs. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. We've spent the last 10 years researching, developing, and perfecting our industry-leading POWER+ platform. These parts are covered for 90/30 days from manufacture defects in normal working conditions. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. (800) 828-5500. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. Alafaya, FL 32826 14 years in business. Zero follow through or contact afterwards. All Dealers. Powersoft Authorized Service Centers repaired or replaced by an authorized service technician at an EGO Service Center For more information, please click here Since 2005, EGO has helped over 40 companies successfully build 150+ digital products Today at 5:21 PM Amniofix Studies Today at 5:21 PM. Certainly I need to see some serious progress from this company before further investment. Check out our library of quick how-to videos. What would you like to do? The store will not work correctly in the case when cookies are disabled. Distance. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. 800-366-3011. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. For the best experience on our site, be sure to turn on Javascript in your browser. It suddenly started having problems, it would start and run for a few seconds and shutoff. This deposit is refundable when the repair service is deemed to be covered under warranty. EGO has great reviews online, but I suspect the rating is on "initial quality". This warranty shall be void if the product has been used for rental purposes. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. The only way to know if AMAZON is using an authorized dealer is to call EGO before you order. Mansfield, TX 76063 (817) 459-0521. The kicker - I wrote a bad review and it was removed from several sites. and our Click here to check your account. Patented battery technology delivers gas power and performance plus longer run times. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. Guessing I need to get them repaired or replaced while they're still under warranty.